⚠️ Orders received after December 22 will be processed starting January 5.We wish you a Merry Christmas and a Happy New Year 2026!
At PENSAKI, robots use their ability to write in human handwriting to create personalized letters and cards for you. You can send as few as 10 letters and customize all of the content. With PENSAKI, you have full control over your texts and content. You can easily create personalized letters, similar to a form letter.
Text entry begins on the second line.
The first line is for the salutation (e.g., Dear Ms. Smith) and is highlighted in gray in the editor.
Why?
Since all salutations belong to addresses, they are imported together with the addresses in the next step after you have saved your first draft.
For standard formats, you start directly online.
For custom formats, you will receive a personal link to the editor.
The editor shows you exactly how many characters are possible per line.
Each line has a fixed maximum number of characters.
Pro tip:
Use ChatGPT to create short, personal texts
that match the number of lines and characters per line.
You can save, change, or save your texts as templates at any time
before you submit your order.
Note on capitalization:
Words in CAPITAL LETTERS are highlighted in yellow.
Why? In handwriting, words in capital letters appear restless or even rude.
We therefore recommend using capital letters sparingly.
Once you have saved your first draft in the editor,
you can download the appropriate XLS template for importing data.
How it works:
Click on “1. Download template” at the top of the editor
and save the file.
The import template is always tailored to the selected format.
This allows you to insert addresses, salutations and, if necessary,
additional text modules for personalization.
Important:
Basic knowledge of Excel is essential for this.
This is the only way to ensure that the import is processed without errors.
A handwritten letter is effective when everything is right.
Spelling mistakes or incorrect addresses jeopardize its success.
Letters with incorrect addresses will not reach anyone.
Therefore:
Download the PDF preview before placing your order
and check all content, at least randomly.
Our robots write exactly what you enter.
They do not make any corrections.
You are responsible for ensuring that your texts are error-free.
Once you have checked your text in the PDF,
you can complete the order.
The ordering process works like any other online shop.
You pay directly if quick turnaround is important.
Payment options:
You can pay via PayPal or credit card.
For orders over €250 net, payment by invoice is also possible.
Production will then start after receipt of payment.
Redeem code (only for custom formats):
For custom formats, you will receive a personal promotional code after final confirmation.
Enter this code in the shopping cart.
This is the only way to ensure that your order is correctly assigned and processed.
After verification, you will receive an order confirmation
and all further information by email, including the shipping date.
For standard formats of 10 pieces or more, labeling begins immediately after your order.
There is no separate approval sample for standard formats.
The PDF samples on the product pages serve as a guide.
For custom formats of 250 pieces or more, a handwritten PDF approval sample is provided.
In such cases the handwritten job starts after your approval.
The approval sample shows:
1. The selected handwriting
2. Writing instrument (fountain pen or ballpoint pen)
3. Position and alignment of the text block
4. Line spacing and paragraphs
The sample is usually created within 24 hours
after we have received all the necessary order details.
Shipping of standard formats
For standard formats of 10 pieces or more, labeling begins immediately after payment.
We usually require up to 3 business days for this,
after which the letters are delivered to the US Postal Service.
Delivery within Germany usually takes 1 to 2 business days.
Shipping of custom formats
For custom formats of 250 pieces or more, shipping
usually takes place within 5 to 7 business days
after your approval for labeling.
Shipping is by mail or UPS.
Handwritten postcards win customers' hearts
PENSAKIORDER
PRINTINGOF POSTCARDS
HANDWRITTENPRODUCTION
SHIPMENTOF CARDS
MAILDELIVERY
PERFECTEXPERIENCE
How does ordering at PENSAKI work?
You enter your text in the editor, save it, download the Excel data template, import salutations, addresses, and optional segments. Then you check the preview and complete the order online.
What is the minimum order quantity?
Standard formats are available from just 10 pieces. Individual formats are available from 250 pieces and allow for custom layouts and formatting.
Can I customize every letter?
Yes. Personalization is done via data import for salutations and addresses. You can also personalize additional lines using segments. All content can be previewed to avoid errors during import.
How many characters can my text contain?
Each format has a fixed number of lines and characters per line, including spaces. These limits are shown directly in the editor as you write.
Why does the text start from the second line?
The first line is reserved for the salutation. It is shown in grey and imported automatically later along with the address. Your main text starts from line two.
How does the preview work?
After writing your text and importing your data, you can download a PDF preview. It shows exactly how each letter will look with the merged content.
How long is the delivery time for standard formats?
Standard formats are written within 3 business days and handed over to Deutsche Post. Delivery within Germany usually takes 1 to 2 business days.
What is the shipping time for individual formats?
For individual formats (from 250 pieces), shipping usually takes 5 to 7 business days after your approval for writing. Delivery is handled by post or UPS.
Can I print cards with my own design?
Yes, from 250 pieces we can also print your cards, letters, or postcards with a custom design. You will receive a PDF template for both sides. Once we receive your print files, printing takes 3 to 5 business days. Writing and shipping follow after your approval.
Is the handwriting printed?
No. At PENSAKI, robots write each letter using a real fountain pen or ballpoint pen. Printed handwriting looks fake, lacks texture, and fails to create emotional impact. That’s why we don’t offer it.
How do I import the addresses?
After saving your text, you download the matching Excel template. Enter the addresses, salutations, and any segments, then import the file securely via the editor.
Can I preview the full content?
Yes. After entering your text and importing the data, click “Preview” at the bottom of the page. It shows the final version exactly as it will be written. You can also save it as a PDF.
Why are ALL CAPS marked in yellow?
Words in all caps often look impolite or clumsy in handwriting. That’s why they are highlighted in yellow as a friendly warning. It’s just a suggestion, not an error.
What does the layout in the approval sample include?
The approval sample shows the handwriting style, the writing tool, the positioning of the text, line spacing, and alignment. It doesn’t show the actual content – for that, use the preview. Two samples are included.
Is shipping via Dialogpost possible with PENSAKI?
Yes. PENSAKI can send campaigns as Dialogpost (from 5,000 pieces) or Dialogpost EASY (from 500). Since handwritten addresses are not machine-readable, an extra fee applies. Stamps are not possible – a printed postage mark is required.
How much handwritten text fits on an A4 sheet?
With a fountain pen, around 1,400 characters including spaces fit on an A4 page. Short, personal messages are more effective than long sales letters. Capture the reader's attention right away.
What payment methods are available?
You can pay via PayPal or credit card. For orders over €250 net, you can also pay by invoice. Production starts after payment is received.